The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 5 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Depending on the product, I am usually able to make customizations to the item(s) you wish to purchase. Simply, contact me with your request and which item it is you would like to customize. Together, we can collaborate and try to get you what you need!
Dimensions are listed on the bottom of the description for each item. If it is not listed, the item's size may be customizable or was simply not listed due to human error. Sometimes, I'm moving too fast and may simply forget to list it! ;) Just send me a quick message and I'll respond with the necessary info promptly!
The CopperLuxe Co. organizer racks are all made with an industrial look in mind and as such, many of them are made using copper and aluminum tubing. Both products have a tendency to patina or tinge over time, which is a major characteristic that contributes to the trendy "industrial" look of the product.
If you would like your rack to receive a specialized lacquer treatment so that the shine of the copper will last as long as possible, that can be done for an additional fee.